Before consulting, the following points are highlighted:

1. Who you are?

It is expected to offer :

A Your Name

B Your Complete Company Name

C Email

D Phone/Tel

2 What you need?

Generally, some key points should be provided as:

A The Complete Product Name

B CAS NO.(if not available, Structure Photo/Molecular Formula both OK)

C Purity/Assay(if not suitable for your requirement, please inform)

D Quantity

E Usages(better understanding and better solutions might be offered)  

F Urgency(if order urgently,please inform the time and more details)

G Destination&Shipping Term

H Others

Supplementary Instructions

1 About Documents

Some very basic files can be offered for reference as：

A Certificate of Analysis(COA)

B Technical Data Statement(TDS)

C Material Safety Data Statement(MSDS)

If HPLC/IR required, please inform. Other documents can also be offered if necessary.

2 About Sample

Sample is always available.

3 About Shipping Certification

In China, any chemical material should be identified before shipping by the third party(Usually Shanghai Institute of Chemical Industry Testing Co., Ltd). And the paper is called Certification for Safe Transport of Chemical Goods .

Some very crucial points as:

A Fees

100 USD/Single Material

B Report Date

Generally 7working days. But can be 3-5 days if another 50USD paid.

C Valid Time

The paper is only valid for one whole year.(for example, the paper is certificated within 2022 and it can only works in 2022 even you have it in December 2022)

4 About Shipping

Shipping by air /train/sea should be absolutely practicable according to the real situation. For samples, Fedex/DHL can offer efficient delivery time. And if you offer your own Fedex/DHL accounts, it will be more economic.

5 Payment Terms

As an identical company, TT is preferred. For samples,West Union/ Money-gram are  acceptable.

6 After-sale Service

Feedback is warmly welcomed all the time. You can inform the right person who serves you. If not workable, please contact us by TNVbiochem@gmail.com

The service center will transfer the information and get back to you within 12 hours.  

7 Working Time

Monday-Friday(China Time):

8:00 am- 12:00 am

14:00 pm-18:00 pm  

Certainly, for urgent requirement beyond good time, please contact us by TNVbiochem@gmail.com .

The service center will transfer the information and get back to you within 24 hours.